Membership Terms and Conditions


“Agreement” means these Terms and Conditions together with the Membership Form as completed by the Member;
“CPD Solutions” means CPD Solutions of Oaklands Office Park, Hooton Road, Ellesmere Port, CH66 7NZ
“Membership” means the Member’s contractual relationship with CPD Solutions as set out in this Agreement allowing access to Membership Materials described on a CPD Solutions website, order form or online shop.
“Membership Fee” means the annual or monthly fee as set out on a CPD Solutions website, order form or online shop, to be paid by the Member to CPD Solutions in accordance with these Terms and Conditions;
“Membership Form” means the online process for setting up access to the Membership website
“Membership Materials” means the Membership webinars or video programmes and supporting materials which shall be provided to the Member under the Membership;
“Month” means the period of one calendar month commencing on the first day of each month and ending on the last day of the calendar month concerned;
“Start Date” means the date Membership was purchased or, in the case of free Memberships, the date of completion of the Membership Form;
“Member” means the individual subscribing to the Membership;
“Term” the Membership period commencing on the Start Date.

  1. Membership

2.1. By purchasing a Membership and/or completing the online Membership Form, the Member agrees to subscribe to these Terms and Conditions.

2.2. CPD Solutions shall provide to the Member with the Membership Materials specified for the Membership.

2.3. CPD Solutions reserves the right to change, alter, modify or adapt the contents of the Membership Materials at any time.

2.4. If the Member wishes to change the terms of the Membership set out on the Membership Form and CPD Solutions agrees to do so, CPD Solutions shall notify the Member of any changes to the Membership Fee and reserves the right to charge an additional administrative fee for processing any such change. CPD Solutions is not bound to agree to any change requested by the Member.

  1. Term

3.1. This Agreement shall commence on the Start Date and shall continue, in the case of annual Memberships, for a period of 12 months coming to an end automatically on the first anniversary of the Start Date. In the case of monthly Memberships, where available, these shall continue for a rolling period of one month from the Start Date. CPD Solutions reserves the right to terminate a free/Silver membership and remove the user from its database.

  1. Payment (in the case of paid Memberships)

4.1. The Membership Fee shall be paid by the Member by credit card, debit card or other method accepted by CPD Solutions.

4.2. The Membership Fee shall be paid by the Member in full prior to access to the Membership Materials being granted.

4.3. CPD Solutions shall send an electronic receipt forthwith after completion of the Membership purchase.

4.4. The Membership Fee is non-refundable and termination of the Membership under paragraph 6.2 shall be without prejudice to the Member’s obligation to pay the Membership Fee and any interest due thereon.

  1. Use

5.1. The Member shall have a non-exclusive and non-transferable licence to access and use the Membership Materials under the terms of this Membership at any site or location. All data relating to the usage of Membership Materials by the Member shall remain the property of CPD Solutions and where applicable, may with the agreement of the Member be made available under license to support the Member’s professional qualification and/or CPD record.

5.2. The Membership Materials supplied by CPD Solutions to the Member may only be viewed or read by the Member.

5.3. The Member may not copy the Membership Materials.

5.4. Any unauthorised copying or editing, exhibition, renting, exchanging, hiring, lending, public performance, and/or broadcast of the Membership Materials or any part thereof is strictly prohibited.

5.5. The Member shall not make any charge to permit any person to view the Membership Materials without having first received written authority from CPD Solutions.

  1. Termination

6.1. This Agreement will terminate automatically in accordance with clause 3.1 above.

6.2. Either party may terminate the Membership immediately on written notice to the other party if that other party has committed a material breach of these Terms and Conditions and has not remedied such breach (if capable of remedy) within 14 days of receipt of notice requiring it to be remedied or if the other party becomes insolvent, or becomes subject to any proceeding under any insolvency or bankruptcy law or has a receiver, administrative receiver or administrator appointed over its assets.

6.3. If the Membership is terminated under paragraph 6.1 or under paragraph 6.2, whether by CPD Solutions or the Member, CPD Solutions shall not provide the Member with any further Membership Materials from the date of termination.

6.4. Notification to terminate a monthly Membership must be given to CPD Solutions in accordance with paragraph 11. Requests must be received no fewer than 7 days prior to the next payment date to avoid that payment being taken.

6.5. The limitations and restrictions in Clauses 5, 7 and 8 shall survive any termination of this Agreement.

  1. Intellectual Property Rights

The Member acknowledges that the Membership Materials are protected by copyright, trade marks, and other proprietary rights of CPD Solutions and where applicable, external content providers and accepts that no rights other than those set out in these Terms and Conditions are granted to the Member in respect of any intellectual property rights of CPD Solutions or any third party.

  1. Limitation of Liability

8.1. The Membership Materials are designed for use in professional updating and training. These materials are necessarily selective and general and are not intended to be exhaustive, nor can they provide the detail necessary to give professional advice or guidance in relation to any specific matter. The Membership Materials should not be relied upon as a substitute for professional advice on a particular matter. CPD Solutions shall have no responsibility for any loss or damage arising from such reliance.

8.2. The Membership Materials present the professional views of the relevant presenters. CPD Solutions have no professional qualifications in this field and accept no responsibility for the accuracy of the professional content of the Membership Materials.

8.3. CPD Solutions endeavours to ensure that the Membership Materials supplied to you are complete and up-to-date at the time of production, but undertakes no legal responsibility to this effect and shall not be responsible for any errors or omissions in or from the Membership Material.

8.4. The Member shall immediately notify CPD Solutions of any errors in the Membership Materials, who will pass the Member’s comments on to the relevant person. CPD Solutions shall endeavour to correct any such errors in future Membership Materials where it considers it appropriate to do so.

8.5. Save where the Member is a consumer (within the meaning of the Unfair Contract Terms Act 1977), CPD Solutions’ total liability to the Member under this Agreement is limited to the amount of the Membership Fee paid by the Member and CPD Solutions shall not be liable for any loss of anticipated profits, goodwill or reputation or from claims by others or any other indirect or consequential loss suffered by the Member.

8.6. Nothing in this Agreement shall limit CPD Solutions’ liability in respect of death or personal injury caused by CPD Solutions’ negligence.

  1. Assignment

9.1. CPD Solutions may assign or transfer its rights and/or duties under this Agreement to another person or organisation.

9.2. The Member may not assign its Membership or its rights and/or duties to any other person or organisation without notifying CPD Solutions of the purported assignment and receiving CPD Solutions’ prior written permission.

  1. Entire Agreement

10.1. This Agreement constitutes the entire agreement between the Member and CPD Solutions and supersedes any previous agreements between the Member and CPD Solutions relating to the same subject matter.

10.2. CPD Solutions reserves the right to change the terms of this Agreement which shall include (without limitation) increases in the Membership Fee and shall give the Member notice of any such change either in writing or by putting a notice on the membership website or through another suitable method.

10.3. This Agreement excludes all conditions, warranties and representations whether express or implied by statute, common law or otherwise which may be excluded at law.

  1. Notices

11.1. Any notice to be given in accordance with the terms of this Agreement shall be in writing and by pre-paid post or by email. The party sending the notification will deem the notification to have been received by the other party only when confirmation of receipt has been provided by that party or, in the case of a posted letter, confirmation of receipt can be proved.

11.2. CPD Solutions shall send notices to the address provided by the Member at the time of registration or, if no registration form was completed, to the address provided at the time of purchase. Notices to CPD Solutions should be sent to CPD Solutions Limited, Oaklands Office Park, Hooton Road, Ellesmere Port CH66 7NZ. By email to Either party may change its address for notice by notice to the other party given in accordance with this clause.

  1. Rights and remedies

12.1. The rights and remedies contained in this Agreement are cumulative and in addition to any rights or remedies provided for by law. Exercise of one right does not prevent exercise of another.

12.2. A single or partial exercise of a right or remedy contained in this Agreement shall not prevent further exercise of the same right or remedy.

12.3. Failure to exercise a right or remedy or delay in exercising a right or remedy is not a waiver of that or any other right or remedy.

  1. Consumer Members’ Right of Cancellation

13.1. If the Member is a consumer (within the meaning of the Unfair Contract Terms Act 1977), the Member has a right to withdraw his/her Membership and cancel the Agreement within 7 working days from completing the Membership Form and process without any charge being made by CPD Solutions. This may be done by giving a notice in writing or e-mail at any time during the 7 day period. However this cancellation right does not apply if the Member has started to use the Training Programme within the 7 day period.

13.2. Once the Member has notified CPD Solutions that he/she is cancelling the Agreement pursuant to clause 13.1 above, CPD Solutions will refund or recredit the Member within 30 days any sum that has been paid by the Member or debited from the Member’s credit card for the Membership.

  1. Governing Law

This Agreement is governed by English law and both parties agree to submit to the exclusive jurisdiction of the courts of England and Wales.

Data Protection Act:

This Membership is a managed service and as such, data regarding your usage and performance is held in a secure database. Other personal information provided by you will be held in confidence by CPD Solutions but may be used to advise you about any other products or services that may be of interest. Your debit or credit card information will be used only for the purposes set out in these Terms and Conditions. These uses of your personal information are covered by the registration of CPD Solutions under the Data Protection Act 1998. Under the act, you have the right to obtain a copy of the information held about you, for which you may be charged a fee.




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Today has been fascinating and engaging and I will leave with renewed enthusiasm. I can’t wait to get back to practice and implement all that I have learned. There is the perfect mix of lecture vs practical to help maintain focus.

- Emma Fowler

Great experience at CPD Solutions learning about Local Anaesthetic Techniques. Would definitely recommend! Came with an idea of what I wanted to learn but came away with so much more!

- Paula Bagshaw-Wright

‘The videos were informative - it was great watching at home. I liked the quiz afterwards.’

'Being able to do the course in your own time at your own speed was really useful.'

'Speaker absolutely excellent. Lots of good, practical tips. I learnt about how best we can use our practices current endoscopy and what to purchase to improve it.'

- John Gould

‘I enjoyed your webinar about post hibernation of tortoises. It was easy to follow and very informative, not having extensive knowledge of this. It left me feeling a lot more confident about dealing with such a case. So thank you.’

- Tim Dannatt

‘I found the Feline Urethral Obstruction webinar very informative, practical and useful. I will probably change the way I manage these cases from now on and pass the new information on to my colleagues.’

- Sarah Topcu

‘For the first time in my life I feel I could make a reasonable attempt at putting a plate on! Orthopaedics seems less frightening – the wetlabs were invaluable.’

‘I thought the webinar on stifle radiology was excellent. I want to run and reassess all my old radiographs now!’

The course is very practical. I can use a lot of the techniques back home with confidence. The tutors are very experienced and eager to share their experience. The facilities at the CPD training centre are very good.

- Tanya Bruin

Excellent course. I learned a loads of handy tips. It is extremely useful, very practical and I will highly recommend this to anyone who wants to get a good start with Orthopaedics.

- Adelina Proteasa

I found the CPD very interesting and helpful. Having the opportunity to do scans and improve. The speakers explained everything and gave many useful tips. Time was more than enough for everyone to practice.

- Antonini Stavroulaki

‘The ongoing access is the gem of your course!’

'I performed a superficial caudal epigastric skin flap on a dog who had tried to jump a barbed wire fence causing a massive skin deficit in her groin. I would not have been confident to do this without the video on Keysteps online which shows step by step how to do this technique and explains complications that can occur. I don't think I would have had a successful outcome without the knowledge that Keysteps gave me.'

'This was an excellent course, I now know what I should be doing when scanning hearts so will be scanning many more.'

- Sarah-Jane Eastman

‘Fabulous webinar - thank you very much, really useful and enjoyable.’

‘I would just like to say how useful the webinar on the Diabetic Ketoacidosis was - the hour just flew by - I had to watch it yesterday as I was unable to watch it live - very good! Thanks.’

‘I have more awareness of patient monitoring, value of cardiac monitors, importance of understanding what the monitor is recording and showing.’

‘My confidence to deal with those weekend chest films on my own is hugely enhanced. Good notes and good film reading practice.’

'Having already had a very high opinion of CPD Solutions Orthopaedic courses, this course met and exceeded my already high expectations. Application of techniques learnt today are applicable to a very wide range of commonly encountered fracture scenarios and are likely to be put to near daily use in our busy centre.'

- David Strong

'First thyroidectomy very successful thanks to the video and tips.'

‘The best course I've seen.’ ‘Have already recommended it!’

‘Just like to say it was a very informative series and I am now more confident and skilled when performing abdominal ultrasounds. Thank you.’

‘Thought Jonathan Dyce's webinar was excellent, it’s the best one I've attended yet. It was very focused and very relevant to day to day orthopaedics.’

Brilliant course. Tutor very enthusiastic, small class size which is optimal to get a lot of time in lab, and one to one with tutor. Venue perfect.

- Ralf Konen

‘Really excellent CPD. I was effectively challenged and encouraged to perform new procedures in a great small group environment and I am now much more confident to take them back to my practice.’

- Philippa Morton

‘Such a well put together through presentation that I have already been able to transfer across into using daily at work :) Excellent use of still images and videos to show what we should be aiming to see or how to find.’

‘I would like to pass on my compliments on the online CE program and the superb quality of the ultrasound miniseries. This is my first experience with your program and I am very impressed with the quality.’

- Kelly Hall

'Thoroughly enjoyable, well taught and considered. Has put me at ease with some new techniques and ideas discussion made me feel that I would know what I would do in similar situations.'

- Emma Holmes

An excellent practical course with patient and skilled tutors. Covers all the major emergency procedures that you worry about on call. I am much more confident with the surgeries and have picked up lots of useful tips.

- Laura Powell

‘Thanks Martha for the webinar yesterday - my first! It was a good use of time which in my life is very important.

- ‘Simon DeVile

‘Just a note to say thank you for enabling me to access the webinar. I thought Kevin’s talk was both interesting and informative and found the study regarding changing osmolality through the duration of the hibernation period particularly fascinating.’

- Sue Beck

‘Very good engaging speaker, easy to listen to approachable. Representative models were effective and simple. I feel like I understand the basic principles of the techniques practiced and it has given me confidence to have a go in practice.’

- Josie Parker

'Tutor was excellent. One of the most useful and informative courses I've been on. Every vet in first opinion practice would benefit.'

- Lucy Rivett

'Superb - I feel more confident now caring for tortoises and communicating with keepers to ensure correct husbandry. Learning techniques such as O-tubing extremely valuable.'

- Lynne Faulconbridge

‘I greatly enjoyed the webinar and found lots of useful information.’

This has been such a great experience. I have come away learning more than I thought I would and now feel much happier with not only performing an ultrasound but also changing the settings to achieve a better image.

- Emma Bailey

‘Been meaning to contact you to say how useful the webinar was. I'm not very technical but found it easy to do & the information & the way it was presented was great.'

- Louise Mills

'The practical sessions were excellent. I feel confident enough to try these in practice. Definitely feel my objectives have been achieved. Lecture sessions were great. Excellent tutor.'

- Helen Stephenson

'I find having whole days away doing CPD very difficult to manage with young children. Now I do CPD when it suits me in smaller units.'

‘Thank you for offering such a great way to achieve further knowledge.’

'A dog with a descemetocele would have lost its eye if I hadn't gained the confidence to perform a pedicle graft through a Keysteps Online programme.'

‘Thanks very much for the tortoise webinar - really helpful! Will it be possible to download the notes from the presentation? - it would be so useful!’

- Sarah Baird

‘This was a brilliant webinar. Enjoyed it very much and learned a lot too. Thank you for doing this. Dr. Eatwell really has the right feel for those precious creatures.’

- Irina Weese

I chose CPD Solutions because the speakers are very knowledgeable and have a large amount of experience to use when answering questions.

- Fran Moreland

Brilliant interactive CPD course that fully met my expectations. Excellent tutors, helpful and happy to answer all my questions, give advices and practical tips. Would recommend it to anyone who needs to refresh their general practice skills, as I really enjoyed it.

- Joanna Maciejewska

I found the course excellent. The practical sessions were also of great value, with good equipment and plenty of time to practise techniques. Overall, I would highly recommend this course to anyone thinking of embarking on Spinal Surgery.

- Cathal Rafferty

This course provided a great combination of theory and practical techniques. The information was very well presented and one to one feedback given during the wet lab. I now feel confident about getting on with exploratory laparotomies and beyond!

- Siân Richards

‘Mark very clear and explains things in ways that are not only easy to understand but enable me to work out problems from the underlying principles.’

'Superb! I would not hesitate to recommend this course to colleagues.'

- Hugh Morrey

Great balance of teaching through both practical Endoscopy but also the techniques, theory, what’s normal and what’s not. Taken me to the level I will be happy to go back to the surgery and get straight into working up cases and get stuck in!

- Simon Lyddon

'I am amazed at how much we have achieved in just 2 days. I'm looking forward to level 2 now. I will be a lot more confident at using ultrasound in future.'

- Emma Mapletoft

‘The whole course was so well presented – well organised and clinically easily understandable. The lecturer deserves an A*!’

'Really enjoyed it, hugely improved my confidence in Ortho cases and I am hoping to put my new skills into practice soon.'

- Emma Lindop

‘Course excellent and best instructional U/S course I've attended.’

‘Just wanted to say I find the webinars a very good way of topping up my CPD, although I can rarely listen to them live. I particularly liked the cat vaccination webinar I have just listened to, very informative and practical.’

- Robert Lee

'Section on status epilecticus-had a dog that would not stop seizuring until I used the protocol given. Also gave me the information I needed to give a clear account to the owners.'

CPD Solutions have been fantastic.A huge help to me, and boost to my surgical skills and confidence. I’d highly recommend STS Refresher (and CPD Solutions in general) to any vet looking for relevant, comprehensive and interesting CPD.

- Maggie Sellers

'Have used information from your PSS topic to help with a kitten with a shunt and neurological / fitting info for several epileptic / neurological patients. The best bit is being able to return to it when you like.' 'Found the CPD on osteosarcsoma particularly useful when discussing with owners about survival rates'

‘Just for the record - I think this is a wonderful service.’

'It allows me to perform a significant amount of my yearly CPD obligation without having to spend time away from my young family.'

'Can complete CPD at work -no need for long days travelling by train, or giving up evenings.'

‘I have finally made time to watch the 3rd neurology webinar and would like to say thank you very much indeed for organising the course which was/is very interesting and useful. One thing I really like about these webinars is being able to watch them as many times as you like, within a certain period. It's also really good not having to drive anywhere.’

- Stella Hitchins

‘May I take this opportunity to express how happy I am with my membership of Webinar Club thus far. I have been impressed by the efficiency and reliability of the webinar service, which compares very favourably to your competitors.’

Excellent course content, level was just right for me. Really good balance of lectures and practical sessions too. The speaker was excellent, friendly and approachable throughout the day. Definitely will be recommending CPD Solutions to my colleagues.

- Anthony Dennison

‘Straightforward logical approach with lots of practical film reading rather than too much focus on theory.’

Amazing. Really good for vet surgeons that are not comfortable around U/S machines. The course offers a good introduction to U/S basics. Practical part quite long and allows us to practise and feel more confident.

- Nadia Cufos

‘Thoroughly enjoyed it. Gained confidence in common approach and decision making. Good balance of theory and practical.’

- Philip Perring

‘Very informative, clear and easy to follow presentation. Extremely accessible way of clocking up those CPD hours and keeping up to date and refreshing knowledge.’

'Excellent course, pasionate speaker and extremely useful practical sessions. In only 2 days feel enormously more confident.'

- Topasz Koch

'This course was exactly what I wanted it to be. It simplified some of the topics, meaning I'm more prepared with how to explain common cancers and treatments to owners.'

- Sally Collins

'The course content far exceeded my expectations. Refreshing to cover a subject in such depth & detail. Also was by far the best lecturer I have come across & thoroughly enjoyed my dat. Would recommend this course to every nurse with a interest in dentistry.'

- Claire Francis

‘Thanks for all the really well organised and good quality webinars.’

'Fantastic course, really helpful image filled lectures to cement the images in your brain. Great hands on practical experience. Feel ready to take on my next Endoscopy.'

- Helen Dearing

This is the best practical session I have ever attended. Lots of video clips detailing the surgical procedures. Practical sessions are excellent, one to one coaching is always available. I will definitely recommend this course.

- Soo Ming Teoh

‘So far has been the most useful course on abdominal scans I have done.’

'Excellent - Have gained much more confidence from this course that I can use tomorrow in practice.'

- Tracey Whitehouse

Extremely useful to build up practical confidence in emergency situations, excellent and engaging. Now I can face these procedures without panicking. High quality of teaching.

- Giulia Toth

Excellent delivery of the course. Great balance of the theory and the practical sessions. It makes heart scan so much easier! Very informative, interactive supported with the clinical cases. Strongly recommended.

- Iwona Szmyd

Course Very Well Structured And The Tutor Was Of Very High Quality. I Would (and I Will) Recommend This Course To My Colleagues.

- Fabrizio Canelli

‘I would just like to say the webinar was excellent. It answered a lot of questions that we have been debating at our surgery, especially the subject of in-dwelling catheters. It was practical and relevant and thoroughly enjoyable. I look forward to more webinars!’

- Dave Cumber

'Really interesting and clinically relevant course. Good to use practical cases rather than just bland repetition of what is in the notes. Jane very approachable and interesting to listen to.'

- Geraldine Young

'Excellent speaker. Clear concise and relevant information. Fascinating insights. I found the whole day most enjoyable.'

- Andrew Chivers

'Livia was a brilliant tutor - excellent course content and so approachable and helpful. I have leart so much in these 2 days - all of which has been seful and relevant to general practice.'

- Miranda Sheppard

'Very enjoyable and informative. Lots of time using the Ultrasound machine. (Which was great) Feel a lot more confident about scanning in practice now.'

- Louise Topham

‘Wow! Thank you so much for a wonderful lecture. That was the best CPD I've done in years. You explained everything really clearly and succinctly. I really enjoyed it. Thank you, Esther.’

- Sarah Shephard

‘Easily the best CPD I've had for years!!! Excellent tutor, good facilities.’

- Tony Syrris

'Very enjoyable. Excellent opportunity to practice practical skills. Thorough, explanation and keen tutors.'

- Georgina Kendall

The knowledge I have reinforced alongside the surgical techniques I have learned will allow me to manage eye cases better, and to basically save eyes that would otherwise have been enucleation because referral is impractical for many owners.

- Stuart Lloyd

'Access from anywhere anytime, and from a very reliable service.'

'I now feel totally confident to go ahead with endoscopic techniques and get useful information to help improve our service to our clients.'

- Jane Barwick-Nesbit

‘I have just attended the webinar on feline urethral obstruction: it has been super! Martha has been really useful and clear. ‘

- Paola Fognani

'Excellent lectures, speakers very clear and informative, very useful practical sessions and helpful tutors. Very good to learn alongside other beginners.'

- Emily Hamlyn

‘Thank you for offering such a great way to achieve further knowledge.’

‘Re capping my knowledge was most useful and I found the multiple choice questions helpful to check I had understood what was discussed.’

‘I enjoyed the webinar very much, found it very informative and interesting. Thank you very much! ‘

- Kerstin Vockert
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