0151 328 0444

General Conditions of Sale

The buyer’s attention is in particular drawn to the provisions of condition 8.4.

  1. INTERPRETATION

1.1. The definitions and rules of interpretation in this condition apply in these conditions.

Buyer: the person, firm or company who purchases the Goods from the Company.

Company: CPD Solutions Limited of Oaklands Park, Hooton Road, Hooton, Ellesmere Port, Cheshire, CH66 7N2.

Contract: any contract between the Company and the Buyer for the sale and purchase of the Goods, incorporating these conditions.

Goods: CDs and/or DVD’s or any other goods agreed in the Contract to be supplied to the Buyer by the Company.

1.2. A reference to a particular law is a reference to it as it is in force for the time being taking account of any amendment, extension, application or re-enactment and includes any subordinate legislation for the time being in force made under it.

1.3. Words in the singular include the plural and in the plural include the singular.

1.4. A reference to one gender includes a reference to the other gender.

1.5. Condition headings do not affect the interpretation of these conditions.

  1. APPLICATION OF TERMS

2.1. The Contract shall be on these conditions to the exclusion of all other terms and conditions (including any terms or conditions which the Buyer purports to apply under any purchase order, confirmation of order, specification or other document).

2.2. No terms or conditions endorsed on, delivered with or contained in the Buyer’s purchase order, confirmation of order, specification or other document shall form part of the Contract simply as a result of such document being referred to in the Contract.

2.3. These conditions apply to all the Company’s sales and any variation to these conditions and any representations about the Goods shall have no effect. The Buyer acknowledges that it has not relied on any statement, promise or representation made or given by or on behalf of the Company which is not set out in the Contract. Nothing in this condition shall exclude or limit the Company’s liability for fraudulent misrepresentation.

2.4. Each order for Goods by the Buyer from the Company shall be deemed to be an offer by the Buyer to buy Goods subject to these conditions.

2.5. No order placed by the Buyer shall be deemed to be accepted by the Company until a written acknowledgement of order is issued by the Company or (if earlier) the Company despatches the Goods to the Buyer.

  1. DELIVERY

3.1. The Goods will be despatched by the Company when full payment for the Goods has been received and subject to availability.

3.2. The Goods will be despatched to the address notified in the order but P.O. Box addresses are not acceptable. Despatch will be by first class post unless otherwise notified and paid for.

3.3. Where the Buyer wishes to order express delivery by courier this must be notified to the Company on +44(0)151 328 0444 and by doing so the Buyer agrees to pay in advance the courier’s charges.

3.4. The following are the estimated delivery times, which are not of the essence or other than an estimate:
UK – 3-5 working days after order accepted
EU – 7-14 working days after order accepted
Otherwise – 14-28 days after order accepted

3.5. Subject to the other provisions of these conditions the Company shall not be liable for any direct, indirect or consequential loss (all three of which terms include, without limitation, pure economic loss, loss of profits, loss of business, depletion of goodwill and similar loss), costs, damages, charges or expenses caused directly or indirectly by any delay in the delivery of the Goods (even if caused by the Company’s negligence), nor shall any delay entitle the Buyer to terminate or rescind the Contract unless such delay exceeds [30] days.

  1. DAMAGE OR NON-DELIVERY

4.1. The quantity of any consignment of Goods as recorded by the Company on despatch from the Company’s place of business shall be conclusive evidence of the quantity received by the Buyer on delivery unless the Buyer can provide conclusive evidence proving the contrary.

4.2. The Company shall not be liable for any damage to or non-delivery of Goods (even if caused by the Company’s negligence) unless the Buyer gives written notice to the Company in the case of damage within [7] days of receipt or in the case of non-delivery within [30] days of the date of order.

4.3. Any liability of the Company for damage to or non-delivery of Goods shall be limited to replacing the Goods within a reasonable time or at the Company’s election, a refund of the price of the Goods.

  1. PRICE

5.1. Unless otherwise agreed by the Company in writing, the price for the Goods shall be the price set out in the Company’s price list published on the date of order.

5.2. The price for the Goods shall be exclusive of any value added tax and all costs or charges in relation to packaging, loading, unloading, carriage and insurance, all of which amounts the Buyer shall pay in addition at the time of paying for the Goods.

  1. PAYMENT

6.1. Payment of the price for the Goods is due in pounds sterling on ordering the Goods.

6.2. No payment shall be deemed to have been received until the Company has received cleared funds.

6.3. Payment may be made by credit or debit card, bank transfer or cheque in favour of the Company sent to the above address.

  1. QUALITY

7.1. The Company warrants that (subject to the other provisions of these conditions) on delivery the Goods shall be of satisfactory physical quality within the meaning of the Sale of Goods Act 1979.

7.2. The Company shall not be liable for a breach of the warranty in condition 7.1 unless:
(a) the Buyer gives written notice of the defect to the Company, and, if the defect is as a result of damage in transit, to the carrier, within [7] days of delivery; and
(b) the Buyer returns such Goods to the Company’s place of business

7.3. Subject to condition 7. if any of the Goods do not conform with the warranty in condition 7.1 the Company shall at its option replace such Goods or refund the price of such Goods at the pro rata Contract rate provided that the Buyer has at the Buyer’s expense returned the Goods to the Company.

7.4. If the Company complies with condition 7.3 it shall have no further liability for a breach of the warranty in condition 7.1 in respect of such Goods.

7.5. Any Goods replaced shall belong to the Company and any replacement Goods shall be guaranteed on these terms.

7.6. The media content of the Goods presents the professional views of the lecturer. CPD Solutions Limited has no professional qualification in this field and accepts no responsibility for the accuracy of the media content of the Goods.

7.7. The Goods are for the Buyer’s use only in the normal course of the Buyer’s profession or business.

7.8. The data may not be transferred or sublicenced or used for resale.

7.9. The media content including data and software may not be copied, reverse engineered or disassembled. The CD-ROM is copy-protected; therefore you will not be able to make a backup copy of the disc. If the Buyer accidentally damages the original disc, the Company will replace it free of charge if the Buyer returns it with the receipt and the original packaging. A charge may be made for post and packing for the replacement.

  1. LIMITATION OF LIABILITY

8.1. Subject to condition 3, condition 4 and condition 7, the following provisions set out the entire financial liability of the Company (including any liability for the acts or omissions of its employees, agents and sub-contractors) to the Buyer in respect of:
(a) any breach of these conditions;
(b) any use made by the Buyer of any of the Goods; and
(c) any representation, statement or tortious act or omission including negligence arising under or in connection with the Contract.

8.2. All warranties, conditions and other terms implied by statute or common law (save for the conditions implied by section 12 of the Sale of Goods Act 1979) are, to the fullest extent permitted by law, excluded from the Contract.

8.3. Nothing in these conditions excludes or limits the liability of the Company:
(a) for death or personal injury caused by the Company’s negligence; or
(b) under section 2(3), Consumer Protection Act 1987; or
(c) for any matter which it would be illegal for the Company to exclude or attempt to exclude its liability; or
(d) for fraud or fraudulent misrepresentation.

8.4. Subject to condition 8.2 and condition 8.3:
(a) the Company’s total liability in contract, tort (including negligence or breach of statutory duty), misrepresentation, restitution or otherwise, arising in connection with the performance or contemplated performance of the Contract shall be limited to the Contract price; and
(b) the Company shall not be liable to the Buyer for loss of profit, loss of business, or depletion of goodwill in each case whether direct, indirect or consequential, or any claims for consequential compensation whatsoever (howsoever caused) which arise out of or in connection with the Contract.

  1. FORCE MAJEURE

The Company reserves the right to defer the date of delivery or to cancel the Contract or reduce the volume of the Goods ordered by the Buyer (without liability to the Buyer) if it is prevented from or delayed in the carrying on of its business due to circumstances beyond the reasonable control of the Company including, without limitation, acts of God, governmental actions, war or national emergency, acts of terrorism, protests, riot, civil commotion, fire, explosion, flood, epidemic, lock-outs, strikes or other labour disputes (whether or not relating to either party’s workforce), or restraints or delays affecting carriers or inability or delay in obtaining supplies of adequate or suitable materials, provided that, if the event in question continues for a continuous period in excess of 30 days, the Buyer shall be entitled to give notice in writing to the Company to terminate the Contract.

  1. GENERAL

10.1. If any provision of the Contract is found by any court, tribunal or administrative body of competent jurisdiction to be wholly or partly illegal, invalid, void, voidable, unenforceable or unreasonable it shall to the extent of such illegality, invalidity, voidness, voidability, unenforceability or unreasonableness be deemed severable and the remaining provisions of the Contract and the remainder of such provision shall continue in full force and effect.

10.2. The parties to the Contract do not intend that any term of the Contract shall be enforceable by virtue of the Contracts (Rights of Third Parties) Act 1999 by any person that is not a party to it.

10.3. The formation, existence, construction, performance, validity and all aspects of the Contract shall be governed by English law and the parties submit to the exclusive jurisdiction of the English courts.

  1. COMMUNICATIONS

11.1. All communications between the parties about the Contract shall be in writing and delivered by hand or sent by pre-paid first class post or sent by fax:
(a) (in case of communications to the Company) to its registered office or such changed address as shall be notified to the Buyer by the Company; or
(b) (in the case of the communications to the Buyer) to the registered office of the addressee (if it is a company) or (in any other case) to any address of the Buyer set out in any document which forms part of the Contract or such other address as shall be notified to the Company by the Buyer.

11.2. Communications shall be deemed to have been received:
(a) if sent by pre-paid first class post, two days (excluding Saturdays, Sundays and bank and public holidays) after posting (exclusive of the day of posting); or
(b) if delivered by hand, on the day of delivery; or
(c) if sent by fax on a working day prior to 4.00 pm, at the time of transmission and otherwise on the next working day.

  1. ATTENDANCE COURSE BOOKING

12.1. Places on each course are limited and will be allocated on a first come first served basis.

12.2. Payment must be made in full at the time of booking.

12.3. All courses are non-residential.

12.4. Fees will not be refunded if a cancellation is made within the 30 days prior to the course commencing.

Cancellation before this time will incur a 20% administration charge.

12.5. Modular courses commence on the date of the first module.

12.6. All cancellations must be made in writing.

12.7. Booked places can be transferred to another person (no charge).

12.8. CPD Solutions reserves the right to alter the programme, date, venue and speakers should this become necessary. In the event of cancellation of a course by CPD Solutions, course fees will be refunded in full. CPD Solutions will not be liable for travel, accommodation or any other expenses incurred by delegates.

  1. GUARANTEE

13.1. Any course for which you wish to claim a refund must have been attended in full.

13.2. You must have completed a feedback form. For attendance courses this must have be done at the venue before leaving the course. Your Feedback Form must describe in detail why you feel that the course has not provided useful content that will help you in practice.

13.3. You must notify us in writing within two working days of completing the course if you wish to claim a refund.

13.4. The reasons for requesting a refund must be submitted in writing and state that you have not gained any useful knowledge or skills relevant to general small animal or mixed practice (area of practice depending on the course subject area).

Back to Terms and Conditions menu

Faqs

Question: Why Choose CPD Solutions?

Answer: I have been asked many times ‘Why should I use CPD Solutions for my CPD? There are a lot of CPD options out there- what is it that you can offer me over other CPD provid…

Question: Can I get the benefits of practical attendance courses with online CPD ?

Answer: A question that I am very frequently asked is ‘Can you really get the benefits of hands-on practical attendance courses from online CPD?’ The answer is yes - and no…

Question: What are the biggest benefits for me of using CPD Solutions for my CPD?

Answer: One of the biggest benefits of booking your veterinary CPD with CPD Solutions is the flexibility and range of CPD formats that you can enjoy. We offer you complete flex…

Continue Reading

Testimonials

‘The best course I've seen.’ ‘Have already recommended it!’

‘Very good engaging speaker, easy to listen to approachable. Representative models were effective and simple. I feel like I understand the basic principles of the techniques practiced and it has given me confidence to have a go in practice.’

- Josie Parker

‘Straightforward logical approach with lots of practical film reading rather than too much focus on theory.’

‘Thank you for offering such a great way to achieve further knowledge.’

‘My confidence to deal with those weekend chest films on my own is hugely enhanced. Good notes and good film reading practice.’

‘Thanks very much for the tortoise webinar - really helpful! Will it be possible to download the notes from the presentation? - it would be so useful!’

- Sarah Baird

‘I have more awareness of patient monitoring, value of cardiac monitors, importance of understanding what the monitor is recording and showing.’

‘The ongoing access is the gem of your course!’

‘Just like to say it was a very informative series and I am now more confident and skilled when performing abdominal ultrasounds. Thank you.’

'Being able to access programmes at anytime is a great advantage. Saves on petrol too!'

‘Just wanted to say I find the webinars a very good way of topping up my CPD, although I can rarely listen to them live. I particularly liked the cat vaccination webinar I have just listened to, very informative and practical.’

- Robert Lee

'Thoroughly enjoyable, well taught and considered. Has put me at ease with some new techniques and ideas discussion made me feel that I would know what I would do in similar situations.'

- Emma Holmes

‘I greatly enjoyed the webinar and found lots of useful information.’

'Being able to do the course in your own time at your own speed was really useful.'

'Excellent - Have gained much more confidence from this course that I can use tomorrow in practice.'

- Tracey Whitehouse

‘I have finally made time to watch the 3rd neurology webinar and would like to say thank you very much indeed for organising the course which was/is very interesting and useful. One thing I really like about these webinars is being able to watch them as many times as you like, within a certain period. It's also really good not having to drive anywhere.’

- Stella Hitchins

'I am amazed at how much we have achieved in just 2 days. I'm looking forward to level 2 now. I will be a lot more confident at using ultrasound in future.'

- Emma Mapletoft

‘I enjoyed your webinar about post hibernation of tortoises. It was easy to follow and very informative, not having extensive knowledge of this. It left me feeling a lot more confident about dealing with such a case. So thank you.’

- Tim Dannatt

‘I have just attended the webinar on feline urethral obstruction: it has been super! Martha has been really useful and clear. ‘

- Paola Fognani

'I performed a superficial caudal epigastric skin flap on a dog who had tried to jump a barbed wire fence causing a massive skin deficit in her groin. I would not have been confident to do this without the video on Keysteps online which shows step by step how to do this technique and explains complications that can occur. I don't think I would have had a successful outcome without the knowledge that Keysteps gave me.'

‘So far has been the most useful course on abdominal scans I have done.’

‘Just for the record - I think this is a wonderful service.’

'First thyroidectomy very successful thanks to the video and tips.'

'Access from anywhere anytime, and from a very reliable service.'

‘Thanks Martha for the webinar yesterday - my first! It was a good use of time which in my life is very important.

- ‘Simon DeVile

‘I found the Feline Urethral Obstruction webinar very informative, practical and useful. I will probably change the way I manage these cases from now on and pass the new information on to my colleagues.’

- Sarah Topcu

'Superb - I feel more confident now caring for tortoises and communicating with keepers to ensure correct husbandry. Learning techniques such as O-tubing extremely valuable.'

- Lynne Faulconbridge

'The practical sessions were excellent. I feel confident enough to try these in practice. Definitely feel my objectives have been achieved. Lecture sessions were great. Excellent tutor.'

- Helen Stephenson

'The course content far exceeded my expectations. Refreshing to cover a subject in such depth & detail. Also was by far the best lecturer I have come across & thoroughly enjoyed my dat. Would recommend this course to every nurse with a interest in dentistry.'

- Claire Francis

‘For the first time in my life I feel I could make a reasonable attempt at putting a plate on! Orthopaedics seems less frightening – the wetlabs were invaluable.’

'Very enjoyable. Excellent opportunity to practice practical skills. Thorough, explanation and keen tutors.'

- Georgina Kendall

‘Mark very clear and explains things in ways that are not only easy to understand but enable me to work out problems from the underlying principles.’

‘Thought Jonathan Dyce's webinar was excellent, it’s the best one I've attended yet. It was very focused and very relevant to day to day orthopaedics.’

‘The whole course was so well presented – well organised and clinically easily understandable. The lecturer deserves an A*!’

‘I enjoyed the webinar very much, found it very informative and interesting. Thank you very much! ‘

- Kerstin Vockert

‘I thought the webinar on stifle radiology was excellent. I want to run and reassess all my old radiographs now!’

‘Really excellent CPD. I was effectively challenged and encouraged to perform new procedures in a great small group environment and I am now much more confident to take them back to my practice.’

- Philippa Morton

‘Thoroughly enjoyed it. Gained confidence in common approach and decision making. Good balance of theory and practical.’

- Philip Perring

‘Just a note to say thank you for enabling me to access the webinar. I thought Kevin’s talk was both interesting and informative and found the study regarding changing osmolality through the duration of the hibernation period particularly fascinating.’

- Sue Beck

'I now feel totally confident to go ahead with endoscopic techniques and get useful information to help improve our service to our clients.'

- Jane Barwick-Nesbit

‘Re capping my knowledge was most useful and I found the multiple choice questions helpful to check I had understood what was discussed.’

'Livia was a brilliant tutor - excellent course content and so approachable and helpful. I have leart so much in these 2 days - all of which has been seful and relevant to general practice.'

- Miranda Sheppard

'Section on status epilecticus-had a dog that would not stop seizuring until I used the protocol given. Also gave me the information I needed to give a clear account to the owners.'

'Superb! I would not hesitate to recommend this course to colleagues.'

- Hugh Morrey

'Very enjoyable and informative. Lots of time using the Ultrasound machine. (Which was great) Feel a lot more confident about scanning in practice now.'

- Louise Topham

‘Been meaning to contact you to say how useful the webinar was. I'm not very technical but found it easy to do & the information & the way it was presented was great.'

- Louise Mills

‘I would just like to say how useful the webinar on the Diabetic Ketoacidosis was - the hour just flew by - I had to watch it yesterday as I was unable to watch it live - very good! Thanks.’

'Really enjoyed it, hugely improved my confidence in Ortho cases and I am hoping to put my new skills into practice soon.'

- Emma Lindop

'Really interesting and clinically relevant course. Good to use practical cases rather than just bland repetition of what is in the notes. Jane very approachable and interesting to listen to.'

- Geraldine Young

‘Thanks for all the really well organised and good quality webinars.’

‘May I take this opportunity to express how happy I am with my membership of Webinar Club thus far. I have been impressed by the efficiency and reliability of the webinar service, which compares very favourably to your competitors.’

‘Course excellent and best instructional U/S course I've attended.’

'Fantastic course, really helpful image filled lectures to cement the images in your brain. Great hands on practical experience. Feel ready to take on my next Endoscopy.'

- Helen Dearing

‘Thank you for offering such a great way to achieve further knowledge.’

'Excellent lectures, speakers very clear and informative, very useful practical sessions and helpful tutors. Very good to learn alongside other beginners.'

- Emily Hamlyn

‘Such a well put together through presentation that I have already been able to transfer across into using daily at work :) Excellent use of still images and videos to show what we should be aiming to see or how to find.’

'It allows me to perform a significant amount of my yearly CPD obligation without having to spend time away from my young family.'

'This was an excellent course, I now know what I should be doing when scanning hearts so will be scanning many more.'

- Sarah-Jane Eastman

'A dog with a descemetocele would have lost its eye if I hadn't gained the confidence to perform a pedicle graft through a Keysteps Online programme.'

‘Fabulous webinar - thank you very much, really useful and enjoyable.’

'Having already had a very high opinion of CPD Solutions Orthopaedic courses, this course met and exceeded my already high expectations. Application of techniques learnt today are applicable to a very wide range of commonly encountered fracture scenarios and are likely to be put to near daily use in our busy centre.'

- David Strong

'Can complete CPD at work -no need for long days travelling by train, or giving up evenings.'

'Excellent course, pasionate speaker and extremely useful practical sessions. In only 2 days feel enormously more confident.'

- Topasz Koch

'Tutor was excellent. One of the most useful and informative courses I've been on. Every vet in first opinion practice would benefit.'

- Lucy Rivett

'Have used information from your PSS topic to help with a kitten with a shunt and neurological / fitting info for several epileptic / neurological patients. The best bit is being able to return to it when you like.' 'Found the CPD on osteosarcsoma particularly useful when discussing with owners about survival rates'

'I find having whole days away doing CPD very difficult to manage with young children. Now I do CPD when it suits me in smaller units.'

‘This was a brilliant webinar. Enjoyed it very much and learned a lot too. Thank you for doing this. Dr. Eatwell really has the right feel for those precious creatures.’

- Irina Weese

‘Very informative, clear and easy to follow presentation. Extremely accessible way of clocking up those CPD hours and keeping up to date and refreshing knowledge.’

‘Easily the best CPD I've had for years!!! Excellent tutor, good facilities.’

- Tony Syrris

‘Wow! Thank you so much for a wonderful lecture. That was the best CPD I've done in years. You explained everything really clearly and succinctly. I really enjoyed it. Thank you, Esther.’

- Sarah Shephard

'Speaker absolutely excellent. Lots of good, practical tips. I learnt about how best we can use our practices current endoscopy and what to purchase to improve it.'

- John Gould

‘I would like to pass on my compliments on the online CE program and the superb quality of the ultrasound miniseries. This is my first experience with your program and I am very impressed with the quality.’

- Kelly Hall

‘I would just like to say the webinar was excellent. It answered a lot of questions that we have been debating at our surgery, especially the subject of in-dwelling catheters. It was practical and relevant and thoroughly enjoyable. I look forward to more webinars!’

- Dave Cumber

‘The videos were informative - it was great watching at home. I liked the quiz afterwards.’

'This course was exactly what I wanted it to be. It simplified some of the topics, meaning I'm more prepared with how to explain common cancers and treatments to owners.'

- Sally Collins

'Excellent speaker. Clear concise and relevant information. Fascinating insights. I found the whole day most enjoyable.'

- Andrew Chivers
View All Testimonials